At Smartweb Infotech, we strive to deliver high-quality products and services that meet your expectations. If you are not entirely satisfied with your purchase, we’re here to help.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for first-time subscription purchases of our software or services. If, within 14 days of your purchase, you are not satisfied for any reason, you may request a full refund.
Eligibility Requirements:
The request must be submitted within 7 days of the initial purchase.
Applies to first-time purchases only. Renewals and upgrades are not eligible unless there is a technical issue (see below).
Refunds will not be issued if the service has been used in violation of our Terms of Service.
2. Non-Refundable Items
The following items are non-refundable:
Custom development or design work.
One-time setup or installation fees.
Domain name registrations or third-party licensing costs.
Services purchased via promotional or discount offers unless otherwise stated.
3. Technical Issues
If a product or service does not work as described and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund even after the 7-day window.
Please provide sufficient details and screenshots (if applicable) when reporting the issue to help us process your request faster.
5. Processing Time
Approved refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method used at the time of purchase. Processing time may vary depending on your bank or payment provider.
6. Changes to This Policy
Smartweb Infotech reserves the right to update or modify this Refund Policy at any time without prior notice. The updated policy will be posted on this page with the latest revision date.
Need Help?
If you have any questions about our Refund Policy, feel free to contact us:
📧 Email: smartwebinfotech89@gmail.com